If the student cancels
More than 4 h before
the student gets a refund
Less than 4 h before
you get paid
If you cancel
- You can cancel before the start, giving a reason. The student gets a full refund, including the service fee.
- Cancelling less than 24 hours before is “last-minute”: it's hard for the student to find another tutor at that time.
- 3 last-minute cancellations within 30 days move your profile lower in the catalog until the count goes down.
Important
Not showing up without notice means a refund to the student and a warning. Repeated no-shows may restrict or block your profile.
How to reschedule
- 1Message the student in the chat and agree on a new time.
- 2Cancel the current lesson with the reason “rescheduling”.
- 3The student books the new time in your schedule — they've already been refunded for the cancelled lesson.
Tip
Only open hours you can definitely teach — that keeps cancellations to a minimum.
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