- 1Wait in the video room for at least 10–15 minutes.
- 2Message the student in the chat — they may have connection problems or mixed up the time.
- 3If the student never comes, after the lesson click “Report a problem” and choose “The student didn't show up”.
Payment for the lesson is frozen until the administration decides. We'll check what happened in the video room and reply in the “Administration” chat within a day.
Tip
Don't cancel the lesson yourself if the student simply didn't come — that refunds the student automatically.
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